Frequently Asked Questions Q:What products are included in a PNP SET? A:The PNP set includes drone frame(built-in PDB),Integrated motors set comes with motors+ESCs+propellers.
Q:What else do I need to buy to make it fly? A:You need to buy all the electric components, such as:battery, charger, flight controller, remote control, radar, camera, gps, rtk...
Q:Does it have the RTK mount? A:The PNP set includes the RTK Fixture. Q:What is the maximum load capacity it supports? A:Our EP series industrial drone frame support 0-20kg payload.
Q:Can you ship it to my country? How long will it takes? A: Please share your delivery address and postal code to sales people, they can check the shipipng cost and delivery time to you.
Q:Can i modify it as cleaning drones? A:Yes, many of our customers use this drone to modify as cleaning drones, you can use self cleaning equipment on our frame kit.
Tip：Since the products will be upgraded from time to time, the pictures are for reference only, and the actual products shall prevail.
1. Which industries do your drones serve? Our drones have a wide range of applications, including agriculture, industry and training. If your specific business type isn't listed, please contact us, we will tailor a solution for you!
2. How Can I get this products? Add the item to your cart from the product details page, proceed to checkout, and enter your shipping and payment details. Once payment is successful, you will receive the item. If you have any questions regarding your order, please contact our sales manager.
3. What is the Minimum Order Quantity (MOQ)? The MOQ for our frame and accessories is 1 set.
4. Does it provide technical services? Yes,We will provide technical support should any technical issues arise. The official website also offers installation instructions for download.
5. How can I check prices or get a quote? Most of our prices are listed on the website; please use the search function and enter the name of the product you are looking for. You can add drone frames, accessories, and other items to your cart to create a custom drone package. Click on the shopping cart to view the total price. Alternatively, you can obtain a quote by contacting us via email or WhatsApp. 6. What payment methods do you accept? We accept payments via PayPal and credit card. After adding all items to your cart, please follow the steps to enter your shipping address and contact details; kindly contact our sales manager for confirmation before checking out.
7. Are there any additional fees when purchasing products? This depends on your payment method. If you use an international bank card to pay for your order, the purchase price may fluctuate due to exchange rate changes. Additionally, your bank or credit card issuer may charge a foreign currency conversion fee. Please contact your bank or credit card issuer if you have any questions regarding these fees. We are not responsible for any additional charges incurred when using an international bank card. 8. Can I get samples first? Yes. You are welcome to contact our sales manager to confirm the details regarding the samples.
9. How long is the delivery time?
1-20pcs: within 7days
20-300pcs: within 14days
>300pcs: within 1month
10. Can I cancel my order or return the product? Due to the specialized nature of this equipment, all sales are final; no refunds or exchanges are offered unless there is a manufacturing defect or a warranty-related issue. That said, our team is committed to ensuring a satisfactory shopping experience and will fully assist you in resolving the issue should the hardware prove to be defective.
